Q: Are all the items sold in OOXOO mall authentic and licensed?
A: Yes! And all items come with invoices.
Q: How long will it takes to send out the items?
A: For stock items, it can be sent as soon as order placed; for pre-ordered items, normally takes 15 to 20 days before send; for out of stock
items, they are unpurchasable.
Q: How long will it takes to get the items replenishment?
A: It’s based on the actual situation, we can’t be sure, but you can contact us to request arrival notice when the items are in.
Q: How long will I receive the items after placing order?
A: Normally between 3 to 15days according to your location and the delivery method you choose. (It might takes more days if you are in
Q: Can I reject if I find problems when the items arrive?
A: If you find there are defects or damage with the items, please directly reject and return it to our after-sale department, we will rearrange
the new delivery.
Q: Why Can’t I log in OOXOO mall?
A: Please make sure you have typed in the correct username, password and verification code, check out if your browser support COOKIE.
Q: Can I return the items even there is no quality problem?
A: Yes, but the items should be in good condition, and the application should be referred within a certain time, certain fees will be charged
as well. Find out more details in “Return Policy”.
Q: How to consult about the details of the items?
A: Please directly contact our customer service.
Q: About the packing?
A: All items are packed in a professional way before sending out, our company is responsible for the items’problem before they are received.
If you find any problems when items arrive, please directly contact our customer service, we will help you to solve it.
Q: Can I send any feedbacks or questions to OOXOO through E-mail?
A: Yes! Please send to firstname.lastname@example.org.